Returning your order with Talliah Rose | FAQs:
What is your returns policy?
Our return policy is 14 days from your parcel's delivery date.
If you miss your parcel delivery, this timeframe will start at the first attempted delivery date at your address.
Please keep in mind that your return must be back with us on or before the 14th day.
SALE items are final sale & non returnable.
Full price items must be returned in the original packaging, with the tags still attached.
We're unable to accept returns for any pierced jewellery, cosmetics or any underwear & swimwear where the hygiene strip has been removed.
Talliah Rose protects all rights to reject any items If we redeem your item to have been tampered with, caused damage or make unauthorised alterations to obtain a full refund.
Items must be free of any stains/markings e.g. fake tan/make-up.
Items must be unworn and unwashed and free of any smells.
If your order is refused due to any of the above reasons, your order will be re packaged and returned to you. You will receive an email informing you of the reasoning behind the refusal, with picture evidence.
Homeware items must also be returned in their original packaging.
How do I return my order?
Inside your package you will receive an order invoice form which details the items you purchased. This MUST be included in your return package to ensure we can issue your refund & contact you successfully.
You will also have a return sticker with our return address printed onto it.
Peel of the sticker and attach this to the front of your parcel. If you are re-using our packaging, please ensure any existing address labels are covered, or alternatively turn the packaging inside out.
We're sorry, but we are currently unable to offer a free returns service, returns must be made at your own cost.
When will I get my refund?
We will issue your refund for returned items within 72 hours of receiving your package into our warehouse.
We’ll send you an email as soon as your return has been processed and the funds will land immediately via paypal or 3-5 working days to reach your credit/debit account.
Can I cancel or amend my order?
Please email our customer service team at firstname.lastname@example.org to request a cancellation or delivery address change. Amendments and cancellations cannot be guaranteed. We will get in touch to confirm if your request has been successful.
Please note - we cannot make any amendments to the items, quantities or sizes in your order. If you believe you have ordered the incorrect items please request a cancellation and place a new order for the correct items.
What do I do if my product is faulty?
If you have received a faulty item, please contact our Customer Service Team ASAP at email@example.com with a picture of the faulty item + your order number. This can be located on your order confirmation email and/or your shipping confirmation email.
I didn’t receive a delivery note or label in my parcel
If you have misplaced your return address sticker or you think we missed it out, you can write or print the below address onto your package to make your return:
Talliah Rose HQ
Unit 1 & 2 Eco House
Whinney Hill Road